Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and RapacsProv Limited ("Company," "we," "us," or "our") regarding your use of our website, services, and digital innovation solutions.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

2. Company Information

Company Name: RapacsProv Limited
Registered Office: 25 Cavendish Square, London W1G 0PN, United Kingdom
Company Registration Number: 11234567
VAT Number: GB123456789
Contact: [email protected]
Phone: +44 20 7946 0958

3. Services Description

RapacsProv provides digital innovation services including:

• Cloud computing solutions and migration services
• Cybersecurity consulting and implementation
• AI and automation solutions
• Digital transformation consulting
• Technology strategy and advisory services
• Website content and educational resources

Specific service details, deliverables, and timelines will be outlined in separate service agreements or statements of work.

4. Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable UK or international laws or regulations
• Transmit or upload any harmful, illegal, or offensive content
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt our services or servers
• Use our services for any fraudulent or malicious activities
• Infringe upon intellectual property rights of others
• Harass, abuse, or harm other users or our staff
• Use automated systems to access our website without permission

5. User Accounts and Registration

Some services may require account registration. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorised account access
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Payment Terms and Conditions

6.1 Service Fees

Fees for our services will be specified in service agreements or quotes. All prices are quoted in British Pounds (GBP) and exclude VAT unless stated otherwise.

6.2 Payment Terms

• Payment terms are typically 30 days from invoice date
• Late payment charges may apply for overdue invoices
• We reserve the right to suspend services for non-payment
• All expenses and costs are non-refundable unless otherwise specified

6.3 Cancellation and Refunds

Cancellation terms and refund policies will be specified in individual service agreements. Generally, we require 30 days written notice for service cancellations.

7. Intellectual Property Rights

7.1 Our Content

All content on our website and materials we create remain our intellectual property, including:

• Website design, text, graphics, and multimedia content
• Proprietary methodologies and frameworks
• Software tools and applications we develop
• Training materials and documentation

7.2 Client Content

You retain ownership of your data and content. You grant us a licence to use your content solely for providing our services to you.

7.3 Work Product

Ownership of work products and deliverables will be specified in individual service agreements.

8. Confidentiality

We maintain strict confidentiality regarding:

• All client information and business data
• Technical specifications and system details
• Strategic plans and proprietary information
• Any information marked as confidential

Confidentiality obligations survive termination of our relationship and are subject to specific non-disclosure agreements where applicable.

9. Data Protection and Privacy

We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy details how we collect, use, and protect your information.

For professional services, additional data processing agreements may be required to govern the handling of client data.

10. Service Level Agreements

Service levels, uptime commitments, and performance metrics will be specified in individual service agreements. Generally:

• We strive for 99.9% uptime for managed services
• Support response times vary by service level
• Emergency support is available for critical issues
• Planned maintenance will be scheduled with advance notice

11. Limitation of Liability

To the fullest extent permitted by UK law:

• Our liability is limited to the value of services provided
• We exclude liability for indirect, consequential, or incidental damages
• We do not guarantee specific business outcomes or results
• Force majeure events excuse performance delays
• Liability caps may be specified in service agreements

Nothing in these Terms excludes liability for death, personal injury, fraud, or other matters where liability cannot be legally limited.

12. Disclaimers and Warranties

Our services are provided "as is" and "as available." We disclaim all warranties except those that cannot be legally excluded:

• We do not warrant that services will be uninterrupted or error-free
• We do not guarantee specific performance outcomes
• Third-party services are subject to their own terms and limitations
• Technology solutions may require ongoing maintenance and updates

13. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your breach of these Terms or service agreements
• Your violation of applicable laws or third-party rights
• Your misuse of our services or systems
• Content you provide that infringes third-party rights

14. Termination

Either party may terminate service agreements according to their terms. We may immediately terminate or suspend access for:

• Material breach of these Terms
• Non-payment of fees
• Illegal or harmful activities
• Violation of acceptable use policies

Termination does not relieve obligations that survive termination, including payment obligations and confidentiality.

15. Dispute Resolution

We prefer to resolve disputes amicably through direct negotiation. If formal proceedings are necessary:

• Disputes will be governed by English law
• English courts have exclusive jurisdiction
• Mediation may be required before litigation
• Legal fees may be awarded to the prevailing party

16. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters, pandemics, or public health emergencies
• Government actions, regulations, or restrictions
• Network outages, cyber attacks, or infrastructure failures
• Labour disputes, supplier failures, or material shortages

17. Modifications to Terms

We may update these Terms periodically. Changes will be effective upon posting to our website with an updated effective date. Continued use of our services constitutes acceptance of modified Terms.

For material changes affecting existing service agreements, we will provide advance notice and opportunity to terminate if you do not accept the changes.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and RapacsProv regarding use of our services.

20. Contact Information

Questions about these Terms should be directed to: