Privacy Policy

1. Introduction

RapacsProv Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rapacsprov.com or use our services.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO) under registration number ZB123456.

2. Company Information

Data Controller: RapacsProv Limited
Registered Office: 25 Cavendish Square, London W1G 0PN, United Kingdom
Company Registration Number: 11234567
ICO Registration Number: ZB123456
Contact: [email protected]
Phone: +44 20 7946 0958

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Company information and job title
• Communication preferences
• Information provided in contact forms, newsletters, or service inquiries
• Feedback and correspondence

3.2 Technical Information

We automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Operating system
• Website usage patterns and analytics
• Cookie and tracking technology data
• Device information

4. How We Use Your Information

We process your personal data for the following purposes:

4.1 Service Delivery

• Providing our digital innovation services
• Responding to inquiries and providing customer support
• Processing service requests and consultations
• Managing client relationships and accounts

4.2 Communication

• Sending newsletters and marketing communications (with consent)
• Providing updates about our services
• Sending transactional communications
• Responding to feedback and complaints

4.3 Website Improvement

• Analysing website usage and performance
• Improving user experience
• Ensuring website security
• Personalising content and recommendations

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To perform our services and fulfil contractual obligations
• Legitimate Interest: For website analytics, security, and business operations
• Legal Obligation: To comply with UK laws and regulations

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

6.1 Service Providers

We may share data with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing and communication services
• Analytics and performance monitoring
• Payment processing
• Customer relationship management

6.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulations, or to protect our rights, property, or safety.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Contact inquiries: 3 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Client data: 7 years from contract termination
• Website analytics: 26 months maximum
• Marketing data: 3 years from last engagement

8. International Data Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

9. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing

To exercise these rights, contact us at [email protected]. We will respond within one month.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. Our Cookie Policy provides detailed information about:

• Types of cookies we use
• Cookie management options
• Third-party cookies
• How to disable cookies

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Staff training on data protection
• Incident response procedures
• ISO 27001 certified security management system

12. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes
• Providing notice on our website

14. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Data Protection Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: ico.org.uk
ICO Helpline: 0303 123 1113